We're here to help you...
Located at: 12918 Dupont Circle, Tampa Florida 33626
Shipping FAQs
APO/FPO and Canadian Shipping Available
International Shipping (outside of USA and Canada)
Our No-Hassle Return Policy
How does your price match and guarantee work?
Return Policy FAQ’s
Showroom Information and Directions
Let's Go Strolling Privacy Policy
SHIPPING FAQs:
No Sales Tax(except in Florida)
Our Shipping Policy
Please allow 2-4 business days for us to process and ship out your order. Although normal packaging time is 1-2 business days, it all depends on our current inventory levels. We will contact you if it will take longer due to shortages. If ordered products are not in stock and will not be shipped out within 5 business days, we will contact you via email to let you know the status of your order and it's expected ship date. This processing time does not apply to items shipped directly from the manufacturer. All orders $100 and over (excluding tax) ship for free within the continental US unless otherwise noted.
If you would prefer an expedited shipping option, several are available to you upon check-out. Please be assured that expedited shipping options receive highest priority in our warehouse and usually ship out within 24 hours. We reserve the right to substitute a different shipping carrier with an equal or quicker delivery timeframe.
We use UPS Ground, Fed-Ex Ground and United States Postal Service as our primary carriers. If you would prefer a different carrier, please contact us and we will work with you to find the right solution to meet your needs. Please note that some oversized packages cannot ship via USPS.
APO/FPO and Canadian shipping Available
No Sales Tax(except in Florida)
Our Shipping Policy
Please allow 2-4 business days for us to process and ship out your order. Although normal packaging time is 1-2 business days, it all depends on our current inventory levels. We will contact you if it will take longer due to shortages. If ordered products are not in stock and will not be shipped out within 5 business days, we will contact you via email to let you know the status of your order and it's expected ship date. This processing time does not apply to items shipped directly from the manufacturer. All orders $100 and over (excluding tax) ship for free within the continental US unless otherwise noted.
If you would prefer an expedited shipping option, several are available to you upon check-out. Please be assured that expedited shipping options receive highest priority in our warehouse and usually ship out within 24 hours. We reserve the right to substitute a different shipping carrier with an equal or quicker delivery timeframe.
We use UPS Ground, Fed-Ex Ground and United States Postal Service as our primary carriers. If you would prefer a different carrier, please contact us and we will work with you to find the right solution to meet your needs. Please note that some oversized packages cannot ship via USPS.
International Shipping (outside of USA and Canada)
Let’s Go Strolling has partnered with a two trusted third-party companies, iShopUSA and BongoUS to fulfill orders for our international customers.
To use iShopUSA:
Simply put any items you wish to purchase in your shopping cart and choose your country when checking out. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department. Please note: For international customers using iShopUSA, iShopUSA will handle all customer service related inquires so please contact them for any order related questions or issues. Please note that some items such as Phil and Ted's or Baby Jogger Products cannot be shipped out of the USA.
To use Bongo:
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at Let's Go Strolling as well as other U.S. based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process can save international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide for Bongo
1. Shop for your items on our website and add them to your cart.
2. Register for your Bongo International account through one of the Bongo banners on our site or by clicking the global checkout button in your shopping cart.
3. After registering, Bongo will provide you with your very own U.S. address.
4. Enter your new U.S. address supplied by Bongo as both your BILLING & SHIPPING Address.
5. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
6. Choose your domestic shipping method, and Place Order.
7. Once completed, finish your verification process with Bongo by logging into the BongoUS.com website.
8. If you have any questions about the process, please contact Bongo directly by emailing Support@BongoUS.com or using their Live Online Chat.
How does your price match and guarantee work?
If you see a lower price online (inclusive of all shipping charges and taxes), we will gladly match that price. The item must currently be in stock and being sold by an authorized dealer. This price match policy does not apply to any auctions, liquidation sales, or time- or supply-limited offers and can not be used in conjunction with any other coupons. We do charge appropriate sales tax to all orders shipped within California. Please note: certain brands and products (Bugaboo, Orbit, Skip Hop & others) are exempt from any coupons or codes otherwise valid on our website. If you have any questions, please feel free to contact us.
RETURN POLICY FAQ’s:
Let's Go Strolling strives to make you happy with your purchase as we know you want to love what you buy! Let's Go Strolling makes it easy to find the right stroller and baby gear to fit your needs with personalized advice and expert product knowledge. If you are still not happy with your purchase, we offer a HASSLE-FREE RETURN POLICY for all returns in original condition with the following conditions:
Returns or exchanges within 30 days of purchase: Non-sale items (except carseats) received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a refund or credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. Please do not test or use any strollers outside your house or outdoors until you are sure you want to keep it. Strollers used outdoors will incur a restocking fee based on condition. Please contact us before returning any items for an RA number. We know it can take time to package up returns but please note that any items returned more than 30 days after receiving an RA# from us, will incur an additional 10% restocking fee. Any items returned without an RA# will automatically be subject to a 10% additional restocking fee. Any Sale items, discounted open box returns, and all carseats are final sale only.
Returns or exchanges between 30-60 days of purchase: Non-sale products received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a store credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. Unless special arrangements are made prior to ordering (for shower gifts or babies that have not arrived yet), no returns will be accepted after 60 days past the purchase date. Please contact us before returning any items for an RA number. We know it can take time to package up returns but please note that any items returned more than 30 days after receiving an RA# from us, will incur an additional 10% restocking fee. Any items returned without an RA# will automatically be subject to a 10% additional restocking fee. Sale items, discounted open box returns, and all carseats are final sale only.
Please note: Items received for exchange or return that are not complete, including all original warranties, manuals etc. or show signs of use (including use outdoors) will be subject to a 10%-30% restocking fee. We reserve the right to refuse any return that is not in new, re-saleable condition. Please allow ten (10) business days for your return/exchange to be processed from the day it is received.
If you have any questions at all our about return policy, please feel free to contact us at returns@letsgostrolling.com
What do I do if I receive a defective or wrong product?
While this is an unusual occurrence, please call us a soon as possible if you receive an item that is defective or not the product you ordered. We will work with you to make the process as easy as possible. If you received a damaged product, the necessary replacement part or item will be shipped out to you promptly via the same method originally shipped to you with no further charges. If it is necessary, we will replace the whole stroller at our expense, but most items can be easily fixed with a replacement part. If a shipped box arrives in damaged condition with a damaged product inside, please DO NOT REFUSE delivery and DO NOT THROW away this box as the shipping carrier needs to inspect the damaged box/good and save all packing materials as well. You will not be responsible for any additional shipping charges. If you decide not to keep the same product after receiving a defective product, it will be subject to our return policy above.
How do I return a product to you?
Please contact us first (either by phone or email at returns@letsgostrolling.com) and we will issue you a return code. Items returned without an RA number will automatically be subject to a restocking fee.
Then you have two options for shipping the product back to us:
Option 1: You can ship the product back to us at your expense (please insure all products), using the mail carrier of your choice. Please make sure to package your return securely as your will be held responsible for the condition in which the item is received.
Please ship it to:
Let's Go Strolling Returns
12918 Dupont Circle
Tampa, FL 33626
Option 2: Let's Go Strolling can send you a shipping label to make the return/exchange process easier or order a pick-up by FedEx for strollers or other large items. Please make sure to package your return securely as your will be held responsible for the condition in which the item is received. If you choose to have us coordinate your returns shipping, please note that the cost of the return shipment will be deducted from your refund. The return shipping fee cannot be calculated until your package has reached our warehouse and the shipper has closed their billing cycle.
Please Note: All packages refused by customers without prior written consent will be charged shipping costs and a minimum restocking fee.
Can I see these strollers in person?
Come Visit our Showroom located in Tampla Florida at 12918 Dupont Circle!
Store Hours: 9am to 5pm, Monday - Friday and by appointment after hours and Saturdays.
PLEASE NOTE: We offer personalized shopping appointments to assist you in selecting a stroller or completing your registry. Appointment times are not needed during our regular business hours (9am to 5pm Monday-Friday), however, if you need an after hours or a Saturday appointment please call us to schedule at 813-475-6954.
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The Let's Go Strolling website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This encryption technology protects your name, address, and credit card number during data transport. At Let's Go Strolling ( http://www.letsgostrolling.com) our goal is to make your shopping experience both enjoyable and safe.
We are committed to protecting your privacy. Let's Go Strolling does not sell, rent or trade your personal information collected on this site with any third parties except as required to complete your order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide to give you the best customer service, to fulfill requests for products, answer questions, and to keep you up to date on any backordered or preordered products. We only collect information about you when you purchase a product from Let's Go Strolling in order to process and ship your order.
If you choose to join our mailing list (which you really should for great updates and sales!), your information will only be used by us to contact you via our mailing list. Let's Go Strolling does not sell or rent our mailing list customers' information to any outside parties.
If you have any questions, concerns, or comments about the Let's Go Strolling privacy polices or practices, we would like to know what they are so we can address them. Please contact us at: info@letsgostrolling.com
Thank you and we hope you enjoy our site!
